General Terms and Conditions
The following terms apply to all services and products sold and delivered through WEDOSO. The trade terms are applicable to any task WEDOSO undertakes.

1. THE PRODUCT

1.1 WEDOSO acts as a mediator and supplier of marketing solutions, including digital marketing, Branding DNA, design/print, lead generation, video/photo shoots, web/IT solutions, etc.
1.2 WEDOSO also offers a range of additional products for purchase, which are delivered in connection with the main agreement. This means that additional products will be part of the main agreement and confirmed in writing.
1.3 As long as the Task is being performed, WEDOSO shall:
· be available and provide the Customer with sufficient information and answers to questions regarding the execution of the Task.
· not withhold or delay approval of a Milestone without reasonable cause.

2. PRICES AND PAYMENT
2.1 The applicable price is the one indicated on the day of the order for the respective product. All prices are exclusive of VAT and are stated in DKK.
2.2 At WEDOSO, payments can only be made via bank transfers.
2.3 The parties may also agree that payment will be made in installments after the delivery of each Milestone. If this is not agreed upon, a written agreement between the parties must be made before installment payment can occur. For marketing campaigns, the amount must be paid before commencement.
2.4 Upon signing the agreement, the Customer will be invoiced according to the agreed payment terms at any given time.
2.5 Any delay in payment gives WEDOSO the right to stop ongoing tasks or campaigns until payment is received. If payment is not made, WEDOSO has the right to terminate all incoming agreements, and the Customer is still obliged to pay the remaining balance of the agreed remuneration or the incoming instalment payment.
2.6 In the event of a filing for suspension of payments or a declaration of bankruptcy, WEDOSO is entitled to terminate the agreement with immediate effect and make the full claim valid.

3. CANCELLATION OR OFF-BOARDING
3.1 WEDOSO waives the right of withdrawal, and the Customer is liable for the agreed amount. If the Customer chooses to stop all work/campaign during the process, the Customer is still obligated to pay the remaining balance of the agreed remuneration or the incoming installment payment. Refund of already paid services cannot be accommodated.
3.2 Agreements on additional products, support, or marketing campaigns are valid for a period agreed upon from customer to customer but at least 3 months and a maximum of 36 months, which is automatically extended unless otherwise agreed. Cancellations must be made in writing and received by WEDOSO at least 2 months before the end of the agreement period. If the cancellation occurs later, it will be considered as a cancellation that only takes effect after the expiration of the next upcoming period.
3.3 When the Customer cancels the main agreement, the delivery of supplementary products will also be canceled unless otherwise agreed.

4. ADJUSTMENTS AND CHANGES
4.1 WEDOSO reserves the right to change the prices of their services.
4.2 The change must be communicated to the Customer at least 30 days before the change takes effect. In the event of such changes, the Customer is entitled to cancel the relevant service effective from the day the change takes effect.

5. CUSTOMER OBLIGATIONS
5.1 It is the Customer’s obligation to adhere to the delivery dates for the necessary material WEDOSO needs to maintain the delivery date. In cases where the Customer does not meet agreed delivery dates for material and information, WEDOSO is entitled to find a new delivery date.
5.2 It is the Customer’s duty to ensure that WEDOSO is always in possession of correct information, and in case of changes, the Customer must immediately inform WEDOSO. Moreover, the Customer must at all times comply with applicable Danish law.

6. DISCLAIMER OF LIABILITY
6.1 WEDOSO always strives to deliver the agreed services and meet the agreed milestones. However, WEDOSO disclaims any responsibility for any loss or damage, both direct or indirect, that may arise from interruptions, disturbances, or defects in the service or milestone WEDOSO is to provide to the Customer according to the agreement.
6.2 Furthermore, WEDOSO cannot be held responsible for services provided by third parties and subcontractors. In addition, WEDOSO disclaims any liability that may arise from the Customer’s use of illegal material or material that infringes the rights of third parties.
6.3 The Customer agrees to indemnify WEDOSO against any claims that may be directed against WEDOSO in this regard.
6.4 WEDOSO cannot be held liable if material provided by the Customer is lost, damaged, or deleted.
6.5 WEDOSO reserves the right to perform maintenance or similar activities even if this results in a temporary operational stop for the Customer. In such cases, WEDOSO aims to notify the Customer of the stoppage in advance, but the Customer cannot make any claims against WEDOSO in connection with or arising from this.

7. RIGHTS
7.1 In some cases, WEDOSO may need to purchase domains, plugins, software, or support solutions on behalf of the Customer, and therefore the domain will be registered in WEDOSO’s name. The Customer has the right to have the domain transferred to them at any time, provided the agreed remuneration or installment payment has been met.
7.2 In the case of subscription solutions, upon the expiration of the subscription, the Customer will receive all passwords and materials, provided the agreed remuneration or installment payment has been met. Once everything is transferred to the Customer, it is the Customer’s responsibility to pay for and maintain domains, plugins, software, or support solutions.
7.3 The Customer is responsible for ensuring that the information provided at the time of registration is accurate.
7.4 The Customer must store Login Information in a secure place to prevent unauthorized access.
7.5 If the Customer suspects illegal use of their Login Information, they must immediately notify WEDOSO and change their password.

8. SUBCONTRACTOR
8.1 WEDOSO is entitled to have the work performed wholly or partially by subcontractors.

9. INTELLECTUAL PROPERTY AND CONFIDENTIALITY
9.1 At WEDOSO, we believe that trust and confidentiality are crucial for good cooperation. All information received from or about you will be treated confidentially, and all employees are bound by confidentiality.
9.2 All intellectual property rights arising in connection with WEDOSO’s performance of services, including patents, designs, trademarks, and copyrights, belong to WEDOSO unless otherwise agreed in writing.
9.3 The Customer may not disseminate, use, or enable others to use WEDOSO’s trade secrets or other information of any kind that is not publicly available.

10. PRIVACY AND COOKIE POLICY
10.1 In order to enter into an agreement with us, we need the following information about you: Company name, business registration number, address, phone number, contact person, and email.
10.2 The purpose of WEDOSO’s personal data policy is to explain how we collect, process, and protect personal data. The processing is done according to the rules in our Privacy Policy, which can be read here.
10.3 The above shall not apply to information, 1) that is publicly available, 2) that the Consultant acquires in good faith from a third party, 3) that the Consultant develops independently without the use of the Company’s information, or 4) that the Consultant is obliged to disclose under law.

11. CHOICE OF LAW AND JURISDICTION
11.1 The agreement is subject to Danish law.
11.2 Any dispute between the Parties, the Agreement, or other agreements between the Parties shall be resolved through negotiation.
11.3 If the dispute cannot be resolved through negotiation, it shall be finally settled by the Danish courts in Copenhagen.

12. COMPLAINTS PROCEDURE
If you wish to lodge a complaint about your purchase, you should contact: complaint@WEDOSO.dk

Nævnenes Hus Toldboden 2 Viborg 8800

You can file a complaint with the Center for Complaint Resolution via www.forbrug.dk

The EU Commission’s online complaint portal can also be used to file a complaint. This is especially relevant if you are a consumer residing in another EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint, you must provide our email address complaint@WEDOSO.dk.